The Department of Epidemiology maintains a Recruitment Health Studies Office (RHSO). The recruitment office was established in 1989 and has provided recruitment services for more than 40 clinical trials, observational or case control studies sponsored by National Institutes of Health (NIH), Commonwealth of Pennsylvania, or pharmaceutical companies. The RHSO specializes in recruiting at-risk-participants from local and tri-state populations. To date over 47,342 participants have been recruited to these studies.
The most successful recruitment method utilized by RHSO is mass mailings. With technical assistance from the Epidemiology Data Center, the RHSO manages several large computerized population based lists. Data sources include governmental and public domain lists purchased from various commercial vendors. Mass mailings generated from these lists are used to solicit volunteers. Each mailing contains a cover letter written by the principal investigator, the promotion materials and a postage paid business-reply card or a self mailer brochure.
RHSO contracts with a 24-hour answering service which handles all incoming telephone calls. Telephone recruiters handle the incoming calls; conduct the screening interviews for study eligibility, schedule first clinic visits and provide appointment reminder postcards and phone calls.
Other recruitment methods utilized by the RHSO include placement of advertising and articles in the print and electronic media and public service announcements. The office also coordinates investigator interviews in local media (i.e. newspapers, TV and radio).
RHSO compiles daily and weekly statistics for each study and schedules and tracks outcomes, appointments completed, cancellations, and no-shows for over 800 clinic visits per month. Quality assurance for multi-center national studies is maintained by online statistical reports to coordinating centers, local weekly meetings, and national conference calls.
In addition to recruitment RHSO is currently conducting ongoing retention responsibilities.